Savvy travelers may be aware of many of the items in this handy tote-sized guide to what to do when things go wrong on airline or rental car trips, but others might have to learn these lessons the hard way. Leocha (Skiing America, World Leisure, 1997) spells out what can be done when airline luggage gets lost or delayed, a rental car reservation disappears off the computer, or flights are overbooked. Equivocations such as "should," "might," and "possibly" indicate that no hard-and-fast rules exist for every airline, credit card company, or rental car agency. However, this information will serve travelers well, especially when they are facing employees doing their best to protect their company. Highly recommended for all public library collections.